Friday, January 23, 2009

HVAC dispatch software - tips for finding the right program

One of the big questions we get is – what one thing makes SuccessWare different from other hvac dispatch software programs? The reality is there isn’t just ONE thing...there are hundreds of different features & benefits.

But if you were to ask our clients, they would say it’s the REPORTS that makes SuccessWare stand out in the crowd.

You could even say the reports that SuccessWare provides are legendary...especially all the technician sales and productivity numbers it gives you.

But one of the best things that makes SuccessWare different is the ability to measure 56 different Key Performance Indicators (KPI’s) right from the dispatch board.

Here’s why this is so important: by having the numbers right at the fingertips of your dispatcher, he or she can motivate the technicians throughout the entire day. The entire week. The entire month.

Most contractors wait until the end of the month before they look at the technician productivity numbers. That’s a huge mistake. Why? Because once the month is over, you don’t get a "do over". You don’t get a chance to make those numbers better. It’s too late.

It would be like playing a football game and not looking at the scoreboard until after the game was over.

Same thing with your business. Your technicians are members of your team – just like a sports team. If your dispatcher can help your technician understand what their "score" is, then you can achieve much higher results from each member of your team.

Every day that you don’t have SuccessWare means that you don’t have these 56 different KPI’s – and you are burning money!

So what are you waiting for? Call Chris DiRe at (716) 565-3500 to get started now!

Or visit www.successware21.com for more details. Find out why over 800 contractors have chosen SuccessWare as their hvac & plumbing dispatch software!

1 comment:

Noel @Mosio said...

Excellent! These tips are great. So true about reporting, the numbers tell the truth about your business. Embrace them and succeed!

Noel
FieldForce Mobile